Frequently Asked Questions

We accept UPI, credit and debit cards, net banking, popular wallets, and Cash on Delivery (COD). All online payments are processed securely.

Yes. COD is available across India at no extra charge.

All prices are listed in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise.

Orders of ₹499 and above ship free. For orders below ₹499, a flat shipping fee of ₹49 applies, calculated automatically at checkout.

Ready-to-ship orders are dispatched within 24 hours of the order and are usually delivered in 5 to 6 business days. Customised orders are dispatched within 3 business days and are usually delivered in 7 business days.

Once your order is dispatched, you will receive a confirmation email with a tracking number and courier details. You can also track it any time from your account dashboard.

Yes, we deliver pan-India with secure, protective packaging so your saree arrives safely. Delivery timelines may vary by location and during festive or sale periods.

Yes. Please cancel within 24 hours of placing the order, and in any case before it is dispatched. Cancellation can be done from your account or by contacting us.

For an outright cancellation within the permitted window, the entire amount is refunded in the same form as the original payment, within 7 working days from the date of cancellation. For COD orders, since nothing is paid in advance, cancellation simply voids the order.

Every product is rigorously quality-checked before dispatch, so we do not offer returns or refunds once an order has been delivered. We do offer an exchange, but only in the case of a defect, damage, or wrong product received.

An exchange must be requested within 7 days of delivery, only for a defective, damaged, or wrong item. An uncut 360° parcel-opening video is mandatory as proof, and the original product tag and packaging must be intact when you send the item back.

The uncut 360° video, recorded from the moment the sealed parcel is first opened, is how we verify the defect or wrong item. Requests without this video cannot be processed.

An exchange is subject to availability. If the item is unavailable, a credit note along with the return courier charges you paid will be issued. The credit note is valid for 365 days from the date of issuance.

Yes. Our sarees, dupattas and suit pieces are handpicked from the looms of different states of Bharat and quality-checked before they reach you.

We photograph our products as accurately as possible, but colours may vary slightly due to your screen and lighting, as well as the natural variations of handloom weaves.

Blouse piece and other inclusions are mentioned on each product page. Please check the product description before ordering.

We recommend dry cleaning for silk and delicate weaves, and a gentle hand wash for cottons. Store your sarees in a cool, dry place, ideally wrapped in a soft muslin cloth. Always follow the care notes on the product page.