Last updated: July 20, 2026
Each of our products undergoes a rigorous quality check before every dispatch. Because of this, and due to the delicate and hygienic nature of our sarees, we do not offer a return or refund policy once an order has been delivered.
We do, however, offer an Exchange, but strictly only in the case of a defect, damage, or wrong product received, and subject to the conditions set out below.
Please review your order carefully, including product details, colour, size, quantity, and shipping address, before placing it.
An exchange will be considered only where the product delivered to you is defective, damaged in transit, or is not the product you ordered. Exchanges are not available for reasons such as a change of mind, minor colour variation due to screen or lighting differences, or personal preference.
All exchange requests are subject to verification and approval by our team, and to the following conditions:
The conditions above are indicative and not exhaustive. Kasuti reserves the right, at its sole discretion, to accept or reject any exchange request that does not meet these conditions or where the reported defect cannot be verified.
If you have received a defective, damaged, or wrong item, please contact us within 7 days of delivery through our Contact Page with the following:
Once your request is verified and approved, our team will guide you through the exchange process, including the return address and next steps.
As stated above, we do not offer refunds against delivered orders. A refund is applicable only where you cancel your order within the permitted cancellation window. For refund timelines and the cancellation process, please refer to our Shipping & Cancellation Policy.
Nothing in this policy limits or takes away any rights you may have under the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, or any other applicable law in India. This policy is intended to explain our standard practice and does not override your statutory rights.
For any queries regarding exchanges, credit notes, or defective items, reach out via our Contact Page and we'll be happy to assist you.