Last updated: July 20, 2026
By accessing or using the Kasuti website and purchasing our products, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, please do not use our website.
We strive to display product descriptions, images, and pricing as accurately as possible. However, we do not guarantee that all information is error-free. Prices are listed in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise.
Placing an order constitutes an offer to purchase. We reserve the right to accept or decline any order. Payment must be completed at the time of order through our accepted payment methods, including:
Orders may be cancelled within 24 hours of being placed, and in any case before dispatch. For an outright cancellation made within this window, the entire amount paid will be refunded in the same form as the original payment, within 7 working days from the date of cancellation. Full details are available in our Shipping & Cancellation Policy.
Every product is rigorously quality-checked before dispatch. Accordingly, we do not offer returns or refunds once an order has been delivered. An exchange is offered only in the case of a defect, damage, or wrong product received, within 7 days of delivery, and requires a mandatory uncut 360° parcel-opening video along with the original tag and packaging intact. Exchanges are subject to stock availability; where the item is unavailable, a credit note (valid 365 days) along with return courier charges borne by the customer will be issued. For full details, see our Returns, Exchange & Refund Policy.
You are responsible for maintaining the confidentiality of your account credentials. You agree to notify us immediately of any unauthorised access to your account. We are not liable for any loss arising from the unauthorised use of your account.
All content on this website, including text, images, logos, graphics, and product descriptions, is the property of Kasuti and is protected by applicable intellectual property laws. You may not reproduce, distribute, or use any content without our written permission.
Kasuti shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products. Our liability is limited to the amount paid for the specific product in question.
These terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Delhi, India. Nothing in these terms limits any rights available to you under the Consumer Protection Act, 2019 and the rules made under it.
In accordance with the Consumer Protection (E-Commerce) Rules, 2020, any complaint or grievance regarding our products, services, or these terms may be addressed to our Grievance Officer at [email protected] or +91 79007 28998. We will acknowledge every complaint within 48 hours and endeavour to resolve it within the timelines prescribed under applicable law.
We may revise these Terms of Service at any time. Changes will be effective immediately upon posting. Continued use of the website after changes constitutes acceptance of the updated terms.
For questions about these Terms of Service, please visit our Contact Page.